Western Massachusetts Real Estate and Community News

Nov. 28, 2017

Local Real Estate Company Makes National News

 

LONGMEADOW, MA – Real Living Realty Professionals, with local offices in Longmeadow, Otis, Westfield and Wilbraham, is proud to be among America’s Top 35 real estate brokerage firms based on excellent customer service. Real Living Realty Professionals won a national QE Award, that measures and independently verifies excellence in the highest levels of customer satisfaction and quality of service.

“This award is truly the result of the hard work and dedication from every one of our sales associates,” said Robert P. Molta, Owner of Real Living Realty Professionals. “We also need to thank our clients for trusting our company with the sale or purchase of their home. The results of these surveys speak volumes about the level of customer service provided by our sales associates.”

Quality Service Certification, Inc. (QSC), creator of the award, provides the most accurate and valuable customer service measurement service for the real estate industry. The 2017 QE Award is based upon the overall customer satisfaction rating of all returned surveys of real customers, buyers and sellers who were in a real estate transaction that closed from January 1, 2016 through December 31, 2016. QSC and Leading Research Corporation administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from interference or influence in any way.

 

About Quality Service Certification

Quality Service Certification, Inc., based in San Juan Capistrano, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better influence, manage and control professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.

Nov. 28, 2017

A Van for Catheryn - Real Living Realty Professionals Donates Handicap Van for 3-Year-Old Girl

Coverage courtesy of Western Mass News

*CLICK HERE for full coverage including a video*

 

 

WEST SPRINGFIELD, MA (WGGB/WSHM) -

A three year-old girl with Spina Bifida was given the greatest gift when a local realty company donated a handicap minivan.
 
A family that is taking it day-by-day now has a glimmer of hope for their daughter.
 
It was a life changing moment for the Racine family. The family and dozens of loved ones arrived at the Springfield Country Club, struggling to hold their emotions back, gazing at their brand new handicap-accessible van for their 3-year old daughter Catheryn.
 
"I can't wait to drive and go visit people, show them our new van, it so much easier to travel, i am very excited," said Bethany Racine, Catheryn's mother. 
 
The journey has been a difficult one for the Racine family. 

A routine ultrasound quickly turned into a nightmare when Catheryn,  just 20 weeks into pregnancy, was diagnosed with Spina Bifida, which happens when a baby's spinal column does not close all the way. Catheryn has it at the l3 and l4 level. 
 
Catheryn was taken immediately to Boston Children's Hospital and has had 6 different operations. 

She has spent much of her young life in a hospital bed, all while her parents care for her siblings, and she still finds a way to go to school, and put a smile on your face.
 
Real Living Realty Professionals wanted nothing more than to give to a young girl who has been through so much.


"This means everything to me, it is two years of culmination of work between ourselves and our company. I can't say enough of how proud i am of our sales associates for working and making donations for this van and making it happen," said Robert Molta. 
 
Catheryn's father, Richard, struggled to keep his job while taking care of the kids. His employer eventually let him go, but the parents are just taking it one day at a time, and the van is a major blessing in their lives.
 
 "We've been through a journey, a 3-year journey, and we'll get there," Bethany noted. 
 
The family plans to use the van quite often, Catheryn still has weekly appointments at the Boston Children's Hospital, but they will also be using it this weekend to have some fun. 

MagicMobility is a nation-wide program that partners with the National Mobility Equipment Dealers Association (NMEDA) and many other disability organizations to help those in need.

 

To find out more information, visit MagicMobility's website by visiting the link here

Posted in Community News
Nov. 28, 2017

Real Living Realty Professionals Donates Money to Combat Opioid Epidemic

 

Coverage courtesy of WWLP 22 News.

*CLICK HERE to see full coverage from 22 news, including a video!*

 

SPRINGFIELD, Mass. (WWLP) - 2,069 people died from opioid-related deaths last year in Massachusetts.

Real Living Realty Professionals partnered with Mercy Behavioral Health Care, to help prevent these deaths.
They donated $15,000 to Mercy Medical Center and Mercy Behavioral Health Care, money which came from proceeds for each of their closed sales.

“We just want to do something for our community to help pay back a little bit to help someone recover today,” said Robert Molta, President of Real Living Realty Professionals.

One of their realtors came face to face with the opioid epidemic when her two children became addicted to drugs.

“It was a nightmare it starts slowly and you sort of recognize the signs, but you think they’ll come out of it you think its a phase,” said Brenda Leja, Realtor at Real Living Realty Professionals. “The longer it goes on, the harder it is to get the person the help they need.”

Dr. Robert Roose is the leader of Mercy’s Pathways to Care” campaign educating communities on the opioid addiction. According to Dr. Roose, the opioid epidemic is the number one public health issue in our society right now.  He says they’ll use the donation money to improve their facilities and get people in recovery the treatment they need.

“We know that over the last few years people have struggled to access enough treatment so there have been times we needed to increase access to impatient treatment, but also increase access to that outpatient treatment using medication as well,” said Dr. Robert Roose, Vice President of Mercy Behavioral Health Care.

Dr. Roose told 22News these donations also help them provide further treatment to patients after detox, which helps them adjust back to normal life.

Posted in Community News
Nov. 20, 2017

Real Living Realty Professionals Wins National Award for Extraordinary Customer Service

 

Among Top 10 Midsize Real Estate Companies in North America

                                 

 

LONGMEADOW, MA – Real Living Realty Professionals, with local offices in Longmeadow, Otis, Westfield and Wilbraham, is proud to be among America’s Top 35 real estate brokerage firms based on excellent customer service. Real Living Realty Professionals won a national QE Award, that measures and independently verifies excellence in the highest levels of customer satisfaction and quality of service.

“This award is truly the result of the hard work and dedication from every one of our sales associates,” said Robert P. Molta, Owner of Real Living Realty Professionals. “We also need to thank our clients for trusting our company with the sale or purchase of their home. The results of these surveys speak volumes about the level of customer service provided by our sales associates.”

Quality Service Certification, Inc. (QSC), creator of the award, provides the most accurate and valuable customer service measurement service for the real estate industry. The 2017 QE Award is based upon the overall customer satisfaction rating of all returned surveys of real customers, buyers and sellers who were in a real estate transaction that closed from January 1, 2016 through December 31, 2016. QSC and Leading Research Corporation administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from interference or influence in any way.

 

About Quality Service Certification

Quality Service Certification, Inc., based in San Juan Capistrano, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better influence, manage and control professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.

 

 

Nov. 10, 2017

Why Real Living? Let Our Agents Tell You!

 

Here at Real Living Realty Professionals, we offer the tools and coaching to help you build your business to the next level. Hear from a few of our amazing sales associates on why they love working with Real Living! 

Have you been thinking of getting your real estate license? Do you have your license and you're thinking of making a change? Contact us today! We'd love to tell you why Real Living is the company you want to work with!

Have you been thinking about selling your home? Let us tell you what you're home is worth! If you're looking to purchase a home, take a look at our expansive database of homes for sale! We can help you find the home of your dreams!

Posted in Agent Testimonials
Oct. 25, 2017

Agent Testimonial from Rebecca Kingston

 

Here at Real Living Realty Professionals, we offer the tools and coaching to help you build your business to the next level. Hear from our own Rebecca Kingston, on why she loves working with Real Living! 

Have you been thinking about selling your home? Let us tell you what you're home is worth! If you're looking to purchase a home, take a look at our expansive database of homes for sale! We can help you find the home of your dreams!

Posted in Agent Testimonials
Oct. 25, 2017

Agent Testimonial from Bobbi-Jo Girroir

 

 

Here at Real Living Realty Professionals, we offer the tools and coaching to help you build your business to the next level. Hear from our own Bobbi-Jo Girroir, on why she loves working with Real Living! 

Have you been thinking about selling your home? Let us tell you what you're home is worth! If you're looking to purchase a home, take a look at our expansive database of homes for sale! We can help you find the home of your dreams!

Posted in Agent Testimonials
Oct. 24, 2017

Agent Testimonial from Marisol Franco

 

Here at Real Living Realty Professionals, we offer the tools and coaching to help you build your business to the next level. Hear from our own Marisol Franco, on why she loves working with Real Living! 

Have you been thinking about selling your home? Let us tell you what you're home is worth! If you're looking to purchase a home, take a look at our expansive database of homes for sale! We can help you find the home of your dreams!

Posted in Agent Testimonials