LONGMEADOW, MA – Real Living Realty Professionals, with local offices in Longmeadow, Otis, Westfield and Wilbraham, is proud to be among America’s Top 35 real estate brokerage firms based on excellent customer service. Real Living Realty Professionals won a national QE Award, that measures and independently verifies excellence in the highest levels of customer satisfaction and quality of service.
“This award is truly the result of the hard work and dedication from every one of our sales associates,” said Robert P. Molta, Owner of Real Living Realty Professionals. “We also need to thank our clients for trusting our company with the sale or purchase of their home. The results of these surveys speak volumes about the level of customer service provided by our sales associates.”
Quality Service Certification, Inc. (QSC), creator of the award, provides the most accurate and valuable customer service measurement service for the real estate industry. The 2017 QE Award is based upon the overall customer satisfaction rating of all returned surveys of real customers, buyers and sellers who were in a real estate transaction that closed from January 1, 2016 through December 31, 2016. QSC and Leading Research Corporation administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from interference or influence in any way.
About Quality Service Certification
Quality Service Certification, Inc., based in San Juan Capistrano, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better influence, manage and control professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.